Privacy policy

Privacy

Luvme Eco Pty Ltd is committed to protecting your privacy. All personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction.

We appreciate the importance of protecting your personal information and recognise the trust placed in us when you supply your personal information to us.

Luvme Eco Pty Ltd is committed to protecting the privacy and security of personal information obtained from individuals. This involves the collection, use and disclosure of personal information as well as access to personal information and security issues.

Non-confidential communication - All information, ideas, suggestions or other communications you transmit to Luvme concerning the materials contained in this web site shall be on a non-confidential basis.

Luvme Eco Pty Ltd takes all reasonable precautions to ensure that your personal information is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

We recommend that you:

* let us know if there are any errors in your personal information.
* keep us up-to-date with changes to your information via phone or email.

DATA SECURITY

Luvme Eco Pty Ltd will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure.

Luvme personnel are trained to treat member and other customer information with the utmost confidentiality.

Questions:

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us.

The Luvme mobile message service

The Luvme mobile message service (the "Service") is operated by Luvme Eco Pty Ltd (“Luvme”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Luvme’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Luvme through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include specials, promotions, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Luvme. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to Luvme or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Luvme mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to Luvme or email hello@luvme.eco.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

WARRANTY

Luvme guarantees our product against any defect arising from faulty workmanship or materials within 12 months from date of delivery.

"We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement."