Here at Luvme, we stand behind our products and we take great pride in the quality of each and every item we sell. This is why we warrant all of our products against defects in materials and workmanship for a period of 12 months from date of purchase.
We ask that you return all defective products for our evaluation and/or email us pictures. This helps us to provide the best quality assurance to our customers. All defective items returned for warranty service will be replaced at our discretion.
If an item is damaged or faulty, please notify us by emailing our team at:firstname.lastname@example.org and please include your proof of purchase.
Please Note: This warranty does not cover damages caused by improper care, accidents, normal wear and tear or the natural breakdown of materials (i.e., zipper wear, Velcro wear, etc.)
Terms & Conditions
Promotions and Discount Codes :
Discount vouchers/promotion/specials cannot be combined with any existing discounted special offer products. Once your order has been placed, we cannot add a discount to your order.
Should a discount code be missed upon checkout, it is not the responsibility of Luvme to provide compensation. It is the customer's responsibility to ensure their discount code is applied before purchase finalisation. We apologise for the inconvenience this may cause, please understand this is our policy and procedure.
Please note subscriptions and bulk buys are excluded for any discount codes that are offered during our promotions.
Discount cannot be claimed in retrospect after the promotion has officially ended.
Stock may sell out during promotional offers and sales before the intended end date.Stock may not be purchased at a later date at the same reduced price after the promotion or sale’s specified end date, or by using a discount code that has expired.
Discount not available for use on Subscriptions or Gift Cards.
Offers are valid until the specified end date. If no end date is stated or displayed, Luvme can end the promotional offer without any notice at any given time.
Promotion and discount code terms and conditions are subject to change without notice.
LOCALS30 discount code is only valid for pick up at our Chinderah warehouse.
All orders are Authority to leave, unless noted in shipping method when placing order.
Free shipping applies to orders $250 or moreafter any discount codesare applied. Please be aware there may be an addition freight charges for specific areas or larger quantity orders.
At this time, we ship only Australia Wide. Should you reside on any surrounding islands that are still considered a part of Australia, remote or high freight costs location, (Western Australia, Tasmania, South Australia, North Queensland) additional freight fees will be paid at the customers expense. If your order is over $250, we unfortunately will still require at least a portion of the freight cost to be covered.
(EG a standard monthly order of 3 x box nappies and 1 x box wipes is max $40 freight covered. Above this the customer will have to be charged.)
Please understand that as a small business we cannot wear these additional costs. We will do our best to assist you.
If you would like a quote, please email the team at: email@example.com
PLEASE NOTE: Extra freight charges may be applicable to some areas. If you have selected multiple products with a pre-order product, your complete order will be sent out when pre order stock arrives.
IMPORTANT: Subscriptions are excluded for any discount codes that are offered during our promotions and discounts from our rewards program. Free shipping over $150 for subscriptions may exclude some areas.
Luvme Gift Cards:
Gift Cards cannot be used to purchase Gift Cards or other tender.
Gift cards cannot be combined with discount codes, or used on Subscriptions. No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.
Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.
Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.
You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.
Gift cards are non-refundable, all gift card purchases are final and exchanges are not permitted.
Gift cards will expire 12 months after purchase, once the gift card has expired, any remaining value will be forfeited and a refund will not be processed.
Luvme gift cards are a digital card. Should you not be able to locate your code, please speak with our team and we will be able to assist you.
Treat Gift Cards like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.