Yes, we are happy to exchange nappies if the packaging is unopened and in new condition. 

If you have ordered online, you will need to cover shipping costs to send them back. If you live local, you can swap them at our warehouse to avoid paying shipping costs. 

*Please note that we hold the right to refuse refund if the products are not in new condition. 

Our nappies and wipes are only the best for your babe! They contain ZERO formaldehyde, chlorine, fragrance, phenols, dyes, lotions. Our nappies and wipes are dermatologist tested and perfect for sensitive skin.  

We have a super handy store locator on our website that you can type in your post code and see what stockists are in your area! 

We offer free pick up at our Luvme warehouse:
Monday-Friday from 9am-3pm.

We are located at 1/16 Naru Street, Chinderah NSW 2487. 

No, Luvme products are not tested on animals. They are cruelty-free and committed to ethical practices throughout their manufacturing and testing processes.

Luvme offers a size guide to help you choose the right size of nappies for your baby. The size guide includes weight ranges and recommendations to ensure a snug and comfortable fit for your little one.

Luvme products are free from fragrances, dyes, and other unnecessary additives. They are designed to be gentle on the skin and minimise the risk of irritation or allergic reactions.

Yes, Luvme offers bulk purchasing options for customers who want to stock up on their favourite products. Bulk orders may also qualify for discounts or special promotions, providing additional savings.

Luvme is committed to sustainability by using eco-friendly materials, minimising waste, and implementing environmentally conscious manufacturing practices. Their products are biodegradable and designed to reduce the environmental impact associated with traditional disposable products.

Yes, Luvme products are hypoallergenic and free from harmful chemicals, making them safe for sensitive skin. They are gentle and suitable for use on delicate skin, including babies and individuals with sensitive skin conditions.

We choose to craft our products using as many eco-friendly and sustainable materials including bamboo, cornstarch, and other biodegradable components. These materials are chosen for their softness, absorbency, and environmental benefits.

For our reusable product range, all the materials we choose to use have been OEKO-TEX Standard 100 certified. OEKO-TEX is an independent testing and certification system for textiles, certifying that they are free from harmful substances and safe for human use. Every thread is tested by these rigorous standards, ensuring that your baby has only the safest and purest fibres against their delicate skin.

Luvme subscriptions are so simple and convenient—just three simple steps! Enjoy 25% off your order when using a subscription. 

1. Choose nappies.

2. Choose wipes.

3. Order, set, and forget!

4. Delivered to your door.

*Please note, shipping pricing can vary based on location and order volume. 

Please see our full video hereon how to edit your subscription.

You will receive up to 40% off your subscription every time you order

Yes, you can customise your subscription based on your needs. You can adjust the quantity and frequency of deliveries, switch between different nappy sizes or types, and add or remove products as needed.

No, Luvme's subscription service is flexible with no long-term commitments or contracts. You can modify, pause, or cancel your subscription at any time without any penalties.

Yes, subscribing to Luvme's nappy and wipes service often comes with discounts or savings compared to buying products individually. Plus, you'll save time and effort by not having to constantly reorder.

Yes, you can easily skip a delivery by logging into your account and adjusting your subscription settings. This is convenient for times when you may have enough stock or if you're going to be away.

Please contact customer service to help with this. Hello@luvme.eco

Luvme offers a variety of nappy and wipes brands and types to choose from, including options for sensitive skin, eco-friendly materials, and various absorbency levels. You can select the specific brands and types that best suit your preferences and needs.

If you have any additional questions or need assistance with your Luvme subscription, you can contact our customer support team for help.